Call Inova customer service at 571-472-5750 for assistance with bills from any of our Inova hospitals and the following services. For payment plan support, please call 571-472-5802.
Services
- Inova Physical Therapy Centers
- Inova Urgent Care Centers and Occupational Health
- Inova Home Health
- InovaCares for Children
- Inova Diabetes Centers
- Inova Juniper Program
Potomac Radiation Oncology Center: please call 571-423-5727 with questions.
While you are here, our Financial Services Team will work to ensure that your insurance requirements are met. Your financial quality coordinator will verify your coverage and eligibility and obtain/verify any required authorizations. Please assist us by providing complete and accurate insurance information at the time of registration. If you were unable to provide this information at registration, a financial quality coordinator may visit you, or you may call ext. 66019 to request assistance. When your insurance information and financial arrangements are confirmed, you will receive a "courtesy discharge" and will not have to stop by the Cashier’s Office when you leave the hospital.
Please bring your insurance identification card(s) with you at the time of registration. Depending on the type of coverage you have, you may be asked to pay a deductible or co-payment at, or prior to, admission. Payments may be made at the Cashier’s Office, located near the North Tower Lobby. In addition to cash or a check, we accept MasterCard, VISA and American Express.
If you have commercial or government-sponsored insurance, we will bill your claim for you. If you have a secondary insurance carrier, we will bill that claim as well, provided benefits are assigned to the hospital.
If there is a problem with insurance, we will provide a financial counselor to assist you. As the patient, you are primarily responsible for your bill until it is completely settled, whether by you, your insurance company or both. We will assist you in obtaining reimbursement in a timely manner. However, it is ultimately the legal responsibility of you and/or the guarantor to insure payment in full of your account. If you have concerns related to adverse decisions by your managed care health insurance plan, call the Managed Care Ombudsman at 1-877-310-6560.
To review your insurance benefits or for assistance in making arrangements for self-pay accounts, please call a financial counselor at 703-776-7858 (or ext. 67858 from your hospital phone), Monday through Friday, 8:30 a.m. to 5 p.m.
If you think you may need assistance in paying your bill, your financial quality coordinator can help you apply for one of our financial programs, which will help determine if you are eligible for free or discounted hospital services. At Inova Fairfax Medical Campus, and throughout the Inova system, everyone has equal access to quality healthcare, regardless of their ability to pay. You may also call the Medicaid Office at 703-776-3304 (or ext. 63304 from your hospital phone) for information about whether or not you qualify for Medicaid.
A summarized hospital bill will be mailed to your home after you are discharged. It will include hospital charges only (e.g., room, medical supplies, nursing care, etc.). You will receive separate bills from your physician, surgeon and other specialists (e.g., anesthesiologist, radiologist, etc.) involved in your care while you were hospitalized. You may pay your bill online with MyChart.
If you have any questions regarding your hospital bill after you are discharged, we ask that you contact Inova Patient Accounts at 703-645-2899.
